ACE Cash Express Inc. Consumer Complaints


Products

Products

Sub Products

Issues

Issues

Sub Issues

Responses

Responses

Was Response Timely?

Consumer Disputed Response?

Submitted complaints

ProductSub ProductIssueSub IssueDateResponseTimely ResponseConsumer Disputed
Payday loan-Problems caused by my funds being low-09/04/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedNot given enough info to verify debt09/02/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-08/30/2014ClosedYes-
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action08/28/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action08/28/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedTalked to a third party about my debt08/28/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-08/27/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay08/26/2014ClosedYes-
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedTalked to a third party about my debt08/26/2014Closed with explanationYes-
Consumer loanInstallment loanIdentity theft / Fraud / Embezzlement-08/26/2014ClosedYes-
Payday loan-Problems caused by my funds being low-08/26/2014ClosedYes-
Debt collectionPayday loanCont'd attempts collect debt not owedCalled outside of 8am-9pm08/26/2014ClosedYes-
Payday loan-Problems caused by my funds being low-08/24/2014ClosedYesYes
Payday loan-Problems caused by my funds being low-08/19/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedTalked to a third party about my debt08/15/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-08/14/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-08/13/2014Closed with explanationYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedContacted employer after asked not to08/12/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedDebt is not mine08/12/2014ClosedYes-
Payday loan-Problems caused by my funds being low-08/12/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-08/06/2014Closed with explanationYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedImpersonated an attorney or official08/05/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action08/02/2014ClosedYes-
Consumer loanInstallment loanIdentity theft / Fraud / Embezzlement-08/01/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-07/31/2014ClosedYes-
Payday loan-Problems caused by my funds being low-07/30/2014ClosedYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls07/29/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-07/26/2014Closed with explanationYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay07/25/2014Closed with explanationYesYes
Payday loan-Problems caused by my funds being low-07/24/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-07/22/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedDebt resulted from identity theft07/17/2014Closed with explanationYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls07/17/2014ClosedYes-
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay07/17/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-07/17/2014Closed with explanationYes-
Debt collection-Cont'd attempts collect debt not owedUsed obscene/profane/abusive language07/17/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedDebt was paid07/16/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-07/16/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay07/16/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-07/15/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-07/14/2014ClosedYes-
Payday loan-Problems caused by my funds being low-07/12/2014Closed with explanationYes-
Payday loan-Problems caused by my funds being low-07/11/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedDebt is not mine07/11/2014ClosedYes-
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action07/11/2014Closed with explanationYesYes
Payday loan-Problems caused by my funds being low-07/11/2014ClosedYes-
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay07/10/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedIndicated committed crime not paying07/10/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-07/09/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedContacted me after I asked not to07/09/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay06/27/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay06/17/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedContacted me after I asked not to06/17/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedTalked to a third party about my debt06/17/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls06/12/2014Closed with explanationYesYes
Payday loan-Problems caused by my funds being low-06/06/2014Closed with explanationYes-
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action06/05/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to sue on too old debt06/03/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-06/03/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedDebt is not mine05/30/2014ClosedYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedDebt was paid05/29/2014ClosedYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls05/29/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-05/28/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-05/28/2014Closed with explanationYesYes
Consumer loanInstallment loanIdentity theft / Fraud / Embezzlement-05/23/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay05/21/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay05/21/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-05/20/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay05/20/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to sue on too old debt05/19/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-05/14/2014ClosedNoNo
Debt collectionPayday loanCont'd attempts collect debt not owedImpersonated an attorney or official05/13/2014Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedDebt is not mine05/12/2014ClosedYesNo
Payday loan-Problems caused by my funds being low-05/12/2014ClosedYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedImpersonated an attorney or official05/07/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action05/05/2014Closed with explanationYesYes
Payday loan-Problems caused by my funds being low-05/03/2014Closed with explanationYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedAttempted to collect wrong amount05/02/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action05/02/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedImpersonated an attorney or official05/01/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedDebt is not mine04/24/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedContacted employer after asked not to04/24/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay04/24/2014ClosedYesNo
Payday loan-Problems caused by my funds being low-04/23/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedContacted employer after asked not to04/16/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedIndicated committed crime not paying04/15/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedNot given enough info to verify debt04/14/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-04/09/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedContacted me after I asked not to04/08/2014Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedNot given enough info to verify debt04/05/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedImpersonated an attorney or official04/03/2014Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedThreatened to take legal action03/31/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedContacted employer after asked not to03/31/2014Closed with explanationYesNo
Debt collectionCredit cardCont'd attempts collect debt not owedDebt is not mine03/25/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-03/24/2014Closed with monetary reliefYesNo
Payday loan-Problems caused by my funds being low-03/21/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls03/20/2014Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedThreatened to take legal action03/20/2014ClosedYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/19/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action03/17/2014ClosedYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls03/06/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-03/04/2014Closed with explanationYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedDebt is not mine03/03/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action02/28/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-02/27/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay02/26/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay02/26/2014ClosedYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to sue on too old debt02/24/2014Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened to take legal action02/24/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls02/20/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedContacted employer after asked not to02/18/2014Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedDebt is not mine02/17/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay02/13/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay02/11/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-02/03/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedIndicated committed crime not paying02/02/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay02/01/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-02/01/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay01/29/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay01/21/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedTalked to a third party about my debt01/21/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls01/17/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedNot disclosed as an attempt to collect01/16/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action01/16/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay01/15/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-01/15/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedIndicated committed crime not paying01/13/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-01/13/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls01/10/2014Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedDebt resulted from identity theft01/09/2014Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-01/08/2014Closed with explanationYesYes
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedFrequent or repeated calls01/08/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedSued w/o proper notification of suit01/07/2014Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedAttempted to collect wrong amount01/03/2014Closed with explanationYesNo
Money transfersDomestic (US) money transferDealing with my lender or servicer-12/23/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-12/19/2013Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedDebt is not mine12/16/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-12/06/2013Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay12/06/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-12/05/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-12/04/2013Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay12/03/2013Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay12/03/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-12/02/2013Closed with monetary reliefYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedIndicated committed crime not paying12/02/2013Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay11/26/2013ClosedYesNo
Payday loan-Problems caused by my funds being low-11/26/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-11/22/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-11/22/2013ClosedYesNo
Payday loan-Problems caused by my funds being low-11/21/2013ClosedYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action11/21/2013Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedThreatened arrest/jail if do not pay11/21/2013Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedFrequent or repeated calls11/21/2013Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedContacted me after I asked not to11/20/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-11/19/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-11/15/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-11/15/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-11/14/2013Closed with explanationYesNo
Payday loan-Problems caused by my funds being low-11/12/2013Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay11/09/2013Closed with explanationYesYes
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened arrest/jail if do not pay11/09/2013Closed with explanationYesNo
Debt collectionPayday loanCont'd attempts collect debt not owedThreatened to take legal action11/08/2013Closed with explanationYesNo
Money transfersDomestic (US) money transferDealing with my lender or servicer-11/06/2013ClosedYesNo
Consumer loanInstallment loanIdentity theft / Fraud / Embezzlement-11/05/2013Closed with monetary reliefYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened to take legal action11/01/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened arrest/jail if do not pay10/31/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedImpersonated an attorney or official10/31/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened arrest/jail if do not pay10/17/2013Closed with explanationYesYes
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened arrest/jail if do not pay10/17/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedFrequent or repeated calls10/16/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedImpersonated an attorney or official10/11/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened arrest/jail if do not pay09/11/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened arrest/jail if do not pay09/10/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedFrequent or repeated calls09/04/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened arrest/jail if do not pay09/03/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened arrest/jail if do not pay08/29/2013Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedDebt is not mine08/26/2013Closed with explanationYesYes
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedDebt is not mine08/23/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened to take legal action08/20/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened to take legal action08/19/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedTalked to a third party about my debt08/16/2013Closed with explanationYesYes
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedFrequent or repeated calls08/09/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened arrest/jail if do not pay08/09/2013Closed with explanationYesNo
Debt collectionOther (phone, health club, etc.)Cont'd attempts collect debt not owedThreatened to take legal action08/05/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-07/30/2013Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedContacted me after I asked not to07/18/2013Closed with explanationYesYes
Bank account or serviceOther bank product/serviceFraud or scam-06/19/2013ClosedYesNo

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