Army and Air Force Exchange Service Consumer Complaints

Submitted complaints

Product	Sub Product	Issue	Sub Issue	Date	Response	Timely Response	Consumer Disputed
Credit card	-	Incorrect information on credit report	-	08/29/2014	Closed with explanation	Yes	Yes
Debt collection	Credit card	Cont'd attempts collect debt not owed	Frequent or repeated calls	08/13/2014	Closed with explanation	Yes	Yes
Debt collection	Credit card	Cont'd attempts collect debt not owed	Not given enough info to verify debt	08/08/2014	Closed	Yes	-
Credit card	-	Incorrect information on credit report	-	08/04/2014	Closed with explanation	Yes	-
Debt collection	Credit card	Cont'd attempts collect debt not owed	Debt is not mine	08/04/2014	Closed with explanation	Yes	-
Credit card	-	Incorrect information on credit report	-	07/24/2014	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	07/14/2014	Closed with monetary relief	Yes	-
Credit card	-	Incorrect information on credit report	-	07/09/2014	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Threatened arrest/jail if do not pay	07/08/2014	Closed with non-monetary relief	Yes	Yes
Debt collection	Credit card	Cont'd attempts collect debt not owed	Debt was paid	07/02/2014	Closed with explanation	Yes	Yes
Debt collection	Credit card	Cont'd attempts collect debt not owed	Sued where didn't live/sign for debt	06/26/2014	Closed with non-monetary relief	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Debt is not mine	06/08/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	06/06/2014	Closed with monetary relief	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Not disclosed as an attempt to collect	06/01/2014	Closed with non-monetary relief	Yes	Yes
Credit card	-	Incorrect information on credit report	-	05/28/2014	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Right to dispute notice not received	05/06/2014	Closed with explanation	Yes	No
Debt collection	Other (phone, health club, etc.)	Cont'd attempts collect debt not owed	Attempted to/Collected exempt funds	04/29/2014	Closed with explanation	Yes	Yes
Debt collection	Credit card	Cont'd attempts collect debt not owed	Attempted to collect wrong amount	04/08/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	03/26/2014	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	02/28/2014	Closed with non-monetary relief	Yes	Yes
Credit card	-	Incorrect information on credit report	-	02/28/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	02/26/2014	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	02/26/2014	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Right to dispute notice not received	02/19/2014	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Not given enough info to verify debt	02/19/2014	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Right to dispute notice not received	02/13/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	02/11/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	02/10/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	02/09/2014	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Not given enough info to verify debt	02/06/2014	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	02/02/2014	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Contacted employer after asked not to	01/28/2014	Closed with explanation	Yes	No
Credit reporting	-	Disclosure verification of debt	Account terms	01/26/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	01/23/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	01/16/2014	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	01/16/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	12/30/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	12/26/2013	Closed with explanation	Yes	Yes
Credit reporting	-	Disclosure verification of debt	Account status	12/24/2013	Closed with explanation	Yes	Yes
Debt collection	-	Cont'd attempts collect debt not owed	Debt was paid	12/08/2013	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	11/21/2013	Closed with monetary relief	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Contacted employer after asked not to	10/26/2013	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Right to dispute notice not received	09/11/2013	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	08/16/2013	Closed with explanation	Yes	Yes
Debt collection	Credit card	Cont'd attempts collect debt not owed	Attempted to/Collected exempt funds	08/13/2013	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	07/23/2013	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Right to dispute notice not received	07/18/2013	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	05/28/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	04/19/2013	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	04/11/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	02/19/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	01/31/2013	Closed with non-monetary relief	Yes	No
Credit card	-	Incorrect information on credit report	-	01/25/2013	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	12/18/2012	Closed with non-monetary relief	Yes	No

Army and Air Force Exchange Service Consumer Complaints

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Submitted complaints

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