BNY Mellon Consumer Complaints


Products

Products

Sub Products

Issues

Issues

Sub Issues

Responses

Responses

Consumer Disputed Response?

Submitted complaints

ProductSub ProductIssueSub IssueDateResponseTimely ResponseConsumer Disputed
Bank account or serviceOther bank product/serviceFraud or scam-09/11/2014Closed with monetary reliefYes-
MortgageOther mortgageImproper contact or sharing of info-09/08/2014In progressYes-
MortgageConventional fixed mortgageImproper contact or sharing of info-09/06/2014In progressYes-
MortgageOther mortgageImproper contact or sharing of info-08/14/2014In progressYes-
Bank account or serviceChecking accountFraud or scam-08/13/2014Closed with explanationYes-
Bank account or serviceOther bank product/serviceFraud or scam-07/18/2014Closed with explanationYes-
Bank account or serviceChecking accountFraud or scam-07/17/2014Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-07/15/2014Closed with explanationYes-
Bank account or serviceSavings accountFraud or scam-06/20/2014Closed with monetary reliefYesYes
Bank account or serviceChecking accountFraud or scam-06/09/2014Closed with monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-06/03/2014Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-06/03/2014Closed with monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-04/30/2014Closed with explanationYesNo
Debt collectionFederal student loanCont'd attempts collect debt not owedFrequent or repeated calls04/23/2014ClosedYesNo
Bank account or serviceChecking accountFraud or scam-04/22/2014Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-04/21/2014Closed with explanationYesNo
Money transfersInternational money transferDealing with my lender or servicer-04/11/2014Closed with explanationYesYes
Bank account or serviceSavings accountFraud or scam-04/11/2014Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-04/08/2014Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-03/26/2014Closed with monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/23/2014Closed with monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/13/2014Closed with explanationYesYes
Bank account or serviceOther bank product/serviceFraud or scam-03/12/2014Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-02/26/2014Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-02/22/2014Closed with monetary reliefYesNo
Debt collection-Cont'd attempts collect debt not owedThreatened to sue on too old debt02/21/2014Closed with explanationYesYes
Bank account or serviceSavings accountFraud or scam-02/20/2014Closed with monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-02/19/2014Closed with monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-02/10/2014Closed with explanationYesYes
Credit card-Incorrect information on credit report-02/08/2014Closed with monetary reliefYesNo
Money transfersInternational money transferDealing with my lender or servicer-01/27/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-01/17/2014Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-12/10/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-11/22/2013Closed with monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-11/04/2013Closed with explanationYesNo
Credit card-Incorrect information on credit report-11/04/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-10/30/2013Closed with explanationYesYes
Credit card-Incorrect information on credit report-10/24/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-10/17/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-09/27/2013Closed with monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-09/25/2013Closed with monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-09/14/2013Closed with explanationYesNo
Bank account or service(CD) Certificate of depositFraud or scam-08/28/2013Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-08/27/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-08/16/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-08/07/2013Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-08/06/2013Closed with monetary reliefYesNo
Bank account or serviceCashing a check without an accountFraud or scam-08/06/2013Closed with monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-07/26/2013Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-07/25/2013Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-07/16/2013Closed with monetary reliefYesNo
Money transfersInternational money transferDealing with my lender or servicer-07/12/2013Closed with explanationYesYes
Bank account or serviceSavings accountFraud or scam-07/10/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-07/09/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-06/27/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-06/10/2013Closed with monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-06/10/2013Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-05/15/2013Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-04/27/2013Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-04/26/2013Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-04/16/2013Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-03/27/2013ClosedYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/25/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-03/08/2013Closed with explanationYesYes
Bank account or serviceSavings accountFraud or scam-03/06/2013Closed with explanationYesYes
Bank account or serviceSavings accountFraud or scam-02/27/2013Closed with monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-02/13/2013Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-01/09/2013Closed with monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-01/08/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-12/26/2012Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-12/14/2012Closed with monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-11/20/2012Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-11/12/2012Closed with monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-11/09/2012Closed with monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-10/18/2012Closed with monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-10/12/2012Closed with monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-10/12/2012Closed with explanationYesYes
Bank account or serviceOther bank product/serviceFraud or scam-10/10/2012Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-10/03/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-09/14/2012Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-09/13/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-09/05/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-09/05/2012Closed with monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-08/27/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-08/27/2012Closed with explanationYesYes
Credit card-Incorrect information on credit report-08/17/2012Closed with explanationYesNo
Bank account or service(CD) Certificate of depositFraud or scam-08/08/2012Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-07/26/2012Closed with explanationYesYes
Bank account or serviceOther bank product/serviceFraud or scam-07/26/2012Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-07/10/2012Closed with explanationYesNo
Bank account or service(CD) Certificate of depositFraud or scam-07/04/2012Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-06/26/2012Closed with explanationYesYes
Bank account or serviceSavings accountFraud or scam-06/21/2012Closed with monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-06/15/2012Closed with monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-06/13/2012Closed with explanationYesNo
Bank account or service(CD) Certificate of depositFraud or scam-06/04/2012Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-05/31/2012Closed with non-monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-05/30/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-05/16/2012Closed with reliefYesNo
Bank account or serviceChecking accountFraud or scam-05/15/2012Closed with reliefYesNo
Bank account or serviceChecking accountFraud or scam-05/08/2012Closed with reliefYesNo
Bank account or serviceSavings accountFraud or scam-04/09/2012Closed without reliefYesYes
Bank account or serviceChecking accountFraud or scam-04/04/2012Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/29/2012Closed with reliefYesNo
Bank account or serviceChecking accountFraud or scam-03/26/2012Closed without reliefYesNo
Bank account or serviceSavings accountFraud or scam-03/07/2012Closed without reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-01/30/2012Closed with reliefYesYes
Credit card-Incorrect information on credit report-01/15/2012Closed without reliefYesYes
MortgageOther mortgageImproper contact or sharing of info-12/08/2011Closed without reliefYesNo

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