Banco Popular de Puerto Rico Consumer Complaints

Submitted complaints

Product	Sub Product	Issue	Sub Issue	Date	Response	Timely Response	Consumer Disputed
Bank account or service	Checking account	Fraud or scam	-	09/05/2014	Closed with explanation	Yes	-
Bank account or service	Other bank product/service	Fraud or scam	-	09/02/2014	Closed with explanation	Yes	-
Bank account or service	Checking account	Fraud or scam	-	08/29/2014	Closed with explanation	Yes	-
Credit card	-	Incorrect information on credit report	-	08/29/2014	Closed with explanation	Yes	-
Mortgage	FHA mortgage	Improper contact or sharing of info	-	08/25/2014	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	08/20/2014	Closed with explanation	Yes	-
Credit card	-	Incorrect information on credit report	-	08/19/2014	Closed with explanation	Yes	-
Mortgage	VA mortgage	Improper contact or sharing of info	-	08/14/2014	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	08/12/2014	Closed with explanation	Yes	-
Credit card	-	Incorrect information on credit report	-	07/24/2014	Closed with explanation	Yes	-
Bank account or service	Savings account	Fraud or scam	-	07/23/2014	Closed with explanation	Yes	-
Bank account or service	Checking account	Fraud or scam	-	07/14/2014	Closed with explanation	Yes	-
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	07/08/2014	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	07/03/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	07/03/2014	Closed with explanation	Yes	No
Debt collection	Payday loan	Cont'd attempts collect debt not owed	Threatened to take legal action	06/25/2014	Closed with explanation	Yes	No
Mortgage	Conventional adjustable mortgage (ARM)	Improper contact or sharing of info	-	06/24/2014	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	06/19/2014	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	06/19/2014	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	06/13/2014	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	06/11/2014	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	06/09/2014	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	06/03/2014	Closed with monetary relief	Yes	No
Credit card	-	Incorrect information on credit report	-	06/02/2014	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	05/29/2014	Closed with explanation	Yes	No
Mortgage	FHA mortgage	Improper contact or sharing of info	-	05/16/2014	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	05/07/2014	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	05/06/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	04/30/2014	Closed with explanation	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	04/29/2014	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	04/22/2014	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	04/18/2014	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	04/17/2014	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	04/17/2014	Closed with explanation	Yes	No
Bank account or service	Savings account	Fraud or scam	-	04/11/2014	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	04/10/2014	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	04/04/2014	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	04/01/2014	Closed with explanation	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	03/30/2014	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	03/28/2014	Closed with explanation	Yes	Yes
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	03/28/2014	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	03/27/2014	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	03/20/2014	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	03/17/2014	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Used obscene/profane/abusive language	03/14/2014	Closed with non-monetary relief	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Debt is not mine	03/12/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	03/06/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	02/28/2014	Closed with explanation	Yes	No
Bank account or service	Savings account	Fraud or scam	-	02/27/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	02/17/2014	Closed with monetary relief	Yes	No
Mortgage	VA mortgage	Improper contact or sharing of info	-	02/10/2014	Closed with explanation	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	02/06/2014	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	02/01/2014	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	01/24/2014	Closed with monetary relief	Yes	No
Credit card	-	Incorrect information on credit report	-	01/15/2014	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	12/23/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle lease	Identity theft / Fraud / Embezzlement	-	12/20/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	11/26/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	11/25/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	11/14/2013	Closed with explanation	Yes	No
Mortgage	FHA mortgage	Improper contact or sharing of info	-	11/10/2013	Closed with monetary relief	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	11/08/2013	Closed with explanation	Yes	No
Mortgage	Conventional adjustable mortgage (ARM)	Improper contact or sharing of info	-	11/06/2013	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Frequent or repeated calls	11/01/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	10/16/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	10/01/2013	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	10/01/2013	Closed with explanation	Yes	No
Bank account or service	Savings account	Fraud or scam	-	09/27/2013	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	09/23/2013	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/18/2013	Closed with explanation	Yes	No
Credit reporting	-	Disclosure verification of debt	Account status	09/17/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	08/30/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	08/14/2013	Closed with non-monetary relief	Yes	No
Credit card	-	Incorrect information on credit report	-	08/12/2013	Closed with explanation	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	08/09/2013	Closed with monetary relief	Yes	No
Mortgage	FHA mortgage	Improper contact or sharing of info	-	08/05/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	07/31/2013	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	07/29/2013	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	07/24/2013	Closed with explanation	Yes	No
Mortgage	Second mortgage	Improper contact or sharing of info	-	07/23/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	07/11/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	07/03/2013	Closed with explanation	Yes	Yes
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	06/26/2013	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	06/16/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	06/14/2013	Closed with monetary relief	Yes	No
Bank account or service	Savings account	Fraud or scam	-	05/28/2013	Closed with explanation	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	05/13/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	05/08/2013	Closed with explanation	Yes	No
Mortgage	Conventional adjustable mortgage (ARM)	Improper contact or sharing of info	-	04/23/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	04/22/2013	Closed with monetary relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	04/17/2013	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	04/15/2013	Closed with monetary relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	04/15/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	04/11/2013	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	04/09/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	04/08/2013	Closed with explanation	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	03/29/2013	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	03/28/2013	Closed with explanation	Yes	No
Bank account or service	Savings account	Fraud or scam	-	03/26/2013	Closed with explanation	Yes	No
Consumer loan	Installment loan	Identity theft / Fraud / Embezzlement	-	03/25/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	03/19/2013	Closed with monetary relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	02/28/2013	Closed with explanation	Yes	No
Bank account or service	Savings account	Fraud or scam	-	02/22/2013	Closed with explanation	Yes	No
Bank account or service	Savings account	Fraud or scam	-	02/20/2013	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	02/20/2013	Closed with monetary relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	02/19/2013	Closed with explanation	Yes	No
Mortgage	FHA mortgage	Improper contact or sharing of info	-	02/15/2013	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	02/13/2013	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	02/07/2013	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	01/29/2013	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	01/24/2013	Closed with explanation	Yes	No
Mortgage	Conventional adjustable mortgage (ARM)	Improper contact or sharing of info	-	01/17/2013	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	01/16/2013	Closed with monetary relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	12/26/2012	Closed with explanation	Yes	Yes
Consumer loan	Installment loan	Identity theft / Fraud / Embezzlement	-	12/19/2012	Closed with explanation	Yes	Yes
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	12/03/2012	Closed with explanation	Yes	Yes
Mortgage	FHA mortgage	Improper contact or sharing of info	-	11/29/2012	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	11/28/2012	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	11/27/2012	Closed with explanation	Yes	No
Mortgage	FHA mortgage	Improper contact or sharing of info	-	11/27/2012	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	11/21/2012	Closed with explanation	Yes	Yes
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	11/13/2012	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	11/06/2012	Closed with explanation	Yes	Yes
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	11/05/2012	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	10/26/2012	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	10/24/2012	Closed with monetary relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	10/24/2012	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	10/10/2012	Closed with explanation	Yes	No
Bank account or service	Savings account	Fraud or scam	-	10/04/2012	Closed with explanation	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	09/21/2012	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	09/13/2012	Closed with explanation	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	09/04/2012	Closed with monetary relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	08/31/2012	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	08/25/2012	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	08/20/2012	Closed with non-monetary relief	Yes	No
Consumer loan	Personal line of credit	Identity theft / Fraud / Embezzlement	-	08/16/2012	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	08/10/2012	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	08/06/2012	Closed with monetary relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	08/03/2012	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	08/03/2012	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	08/02/2012	Closed with explanation	No	No
Bank account or service	Checking account	Fraud or scam	-	06/29/2012	Closed with explanation	Yes	Yes
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	06/18/2012	Closed with explanation	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	06/07/2012	Closed with explanation	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	05/31/2012	Closed with explanation	Yes	No
Consumer loan	Vehicle lease	Identity theft / Fraud / Embezzlement	-	05/28/2012	Closed with non-monetary relief	Yes	Yes
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	05/22/2012	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	05/19/2012	Closed with monetary relief	Yes	No
Consumer loan	Personal line of credit	Identity theft / Fraud / Embezzlement	-	05/11/2012	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	05/10/2012	Closed without relief	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	05/10/2012	Closed with monetary relief	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	05/03/2012	Closed without relief	Yes	No
Consumer loan	Vehicle lease	Identity theft / Fraud / Embezzlement	-	05/03/2012	Closed without relief	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	05/03/2012	Closed without relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	04/27/2012	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	04/25/2012	Closed with relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	04/24/2012	Closed without relief	Yes	Yes
Credit card	-	Incorrect information on credit report	-	04/23/2012	Closed without relief	Yes	No
Mortgage	FHA mortgage	Improper contact or sharing of info	-	04/18/2012	Closed without relief	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	04/09/2012	Closed with relief	Yes	Yes
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	03/29/2012	Closed without relief	Yes	Yes
Credit card	-	Incorrect information on credit report	-	03/27/2012	Closed without relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	03/22/2012	Closed without relief	Yes	No
Bank account or service	Savings account	Fraud or scam	-	03/20/2012	Closed without relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	03/15/2012	Closed without relief	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	03/12/2012	Closed without relief	Yes	Yes
Credit card	-	Incorrect information on credit report	-	02/23/2012	Closed without relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	02/16/2012	Closed with relief	Yes	No
Mortgage	FHA mortgage	Improper contact or sharing of info	-	02/15/2012	Closed without relief	Yes	Yes
Mortgage	Conventional adjustable mortgage (ARM)	Improper contact or sharing of info	-	02/14/2012	Closed without relief	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	01/13/2012	Closed with relief	Yes	No
Credit card	-	Incorrect information on credit report	-	01/12/2012	Closed without relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	01/03/2012	Closed without relief	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	12/30/2011	Closed without relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	12/28/2011	Closed with relief	Yes	Yes
Credit card	-	Incorrect information on credit report	-	12/27/2011	Closed with relief	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	12/21/2011	Closed without relief	Yes	No
Credit card	-	Incorrect information on credit report	-	12/19/2011	Closed with relief	Yes	No
Mortgage	FHA mortgage	Improper contact or sharing of info	-	12/10/2011	Closed without relief	Yes	Yes
Credit card	-	Incorrect information on credit report	-	12/09/2011	Closed without relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	12/08/2011	Closed with relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	12/06/2011	Closed with relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	12/02/2011	Closed without relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	12/02/2011	Closed without relief	Yes	No

Banco Popular de Puerto Rico Consumer Complaints

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Submitted complaints

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