Credit Acceptance Corporation Consumer Complaints

Submitted complaints

Product	Sub Product	Issue	Sub Issue	Date	Response	Timely Response	Consumer Disputed
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/10/2014	Closed with explanation	Yes	-
Consumer loan	Installment loan	Identity theft / Fraud / Embezzlement	-	09/09/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/09/2014	Closed with monetary relief	Yes	-
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/09/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/08/2014	Closed with explanation	Yes	Yes
Debt collection	-	Cont'd attempts collect debt not owed	Attempted to collect wrong amount	09/05/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/26/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/20/2014	Closed with explanation	Yes	-
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/19/2014	Closed with explanation	Yes	-
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/15/2014	Closed with explanation	Yes	-
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/12/2014	Closed with explanation	Yes	-
Debt collection	Auto	Cont'd attempts collect debt not owed	Frequent or repeated calls	08/11/2014	Closed with explanation	Yes	-
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/11/2014	Closed with explanation	Yes	-
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/06/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/06/2014	Closed with explanation	Yes	-
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/05/2014	Closed with explanation	Yes	-
Debt collection	Auto	Cont'd attempts collect debt not owed	Debt was paid	07/29/2014	Closed with explanation	Yes	-
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	07/27/2014	Closed with explanation	Yes	-
Debt collection	Other (phone, health club, etc.)	Cont'd attempts collect debt not owed	Debt was paid	07/18/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	07/15/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	07/11/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	07/10/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Called outside of 8am-9pm	06/26/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Not disclosed as an attempt to collect	06/26/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Not given enough info to verify debt	06/23/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	06/20/2014	Closed with explanation	Yes	Yes
Debt collection	Auto	Cont'd attempts collect debt not owed	Attempted to collect wrong amount	06/19/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	06/16/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	06/16/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	06/13/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	06/11/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	06/11/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	06/04/2014	Closed with explanation	Yes	No
Debt collection	-	Cont'd attempts collect debt not owed	Contacted employer after asked not to	06/02/2014	Closed with explanation	Yes	No
Debt collection	-	Cont'd attempts collect debt not owed	Debt is not mine	05/29/2014	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	05/28/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/21/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/15/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/15/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/15/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/12/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Frequent or repeated calls	05/12/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Right to dispute notice not received	05/09/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Attempted to collect wrong amount	05/06/2014	Closed with explanation	Yes	Yes
Debt collection	Auto	Cont'd attempts collect debt not owed	Sued w/o proper notification of suit	04/30/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/30/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/29/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/28/2014	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	04/23/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Not disclosed as an attempt to collect	04/22/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/18/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/14/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/11/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/09/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/09/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Frequent or repeated calls	04/04/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	03/23/2014	Closed with explanation	Yes	No
Debt collection	Other (phone, health club, etc.)	Cont'd attempts collect debt not owed	Attempted to/Collected exempt funds	03/20/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	03/19/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	03/16/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle lease	Identity theft / Fraud / Embezzlement	-	03/15/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Sued w/o proper notification of suit	03/14/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	03/14/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	03/07/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Frequent or repeated calls	02/27/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	02/25/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	02/19/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	02/18/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Attempted to collect wrong amount	02/13/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	02/12/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	02/11/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	02/09/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	02/07/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	02/03/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	01/25/2014	Closed with explanation	Yes	No
Debt collection	Other (phone, health club, etc.)	Cont'd attempts collect debt not owed	Debt was paid	01/17/2014	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	01/15/2014	Closed with explanation	Yes	Yes
Debt collection	Auto	Cont'd attempts collect debt not owed	Frequent or repeated calls	01/09/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	01/08/2014	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Threatened to take legal action	01/05/2014	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/30/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/30/2013	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/19/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/12/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/12/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/11/2013	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/10/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/05/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/04/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	11/29/2013	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Frequent or repeated calls	11/27/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	11/26/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	11/25/2013	Closed with explanation	Yes	No
Debt collection	-	Cont'd attempts collect debt not owed	Debt is not mine	11/22/2013	Closed with explanation	Yes	Yes
Consumer loan	Installment loan	Identity theft / Fraud / Embezzlement	-	11/21/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	11/19/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	11/17/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	11/14/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	11/01/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	10/23/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	10/22/2013	Closed with monetary relief	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	10/21/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	10/19/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	10/15/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	10/09/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	10/08/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	10/02/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/30/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/24/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/16/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/14/2013	Closed with explanation	Yes	Yes
Debt collection	Auto	Cont'd attempts collect debt not owed	Attempted to collect wrong amount	09/12/2013	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/09/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/27/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/15/2013	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	08/05/2013	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	07/31/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	07/29/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	07/20/2013	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Indicated shouldn't respond to lawsuit	07/16/2013	Closed with non-monetary relief	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	07/11/2013	Closed with explanation	Yes	No
Credit reporting	-	Disclosure verification of debt	Problem cancelling or closing account	07/05/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	06/18/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/30/2013	Closed with explanation	Yes	No
Credit reporting	-	Disclosure verification of debt	Information is not mine	05/22/2013	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/22/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/14/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle lease	Identity theft / Fraud / Embezzlement	-	05/08/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/03/2013	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/25/2013	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/18/2013	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/17/2013	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/08/2013	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/02/2013	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/01/2013	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	03/19/2013	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	01/25/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	12/29/2012	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/20/2012	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/18/2012	Closed with explanation	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	12/03/2012	Closed with monetary relief	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	10/31/2012	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	06/30/2012	Closed with non-monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/05/2012	Closed with explanation	Yes	No

Credit Acceptance Corporation Consumer Complaints

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