East West Bank Consumer Complaints


Products

Products

Sub Products

Issues

Issues

Responses

Responses

Was Response Timely?

Consumer Disputed Response?

Submitted complaints

ProductSub ProductIssueSub IssueDateResponseTimely ResponseConsumer Disputed
MortgageOther mortgageImproper contact or sharing of info-09/04/2014ClosedYes-
Bank account or serviceChecking accountFraud or scam-08/26/2014ClosedYes-
Bank account or serviceOther bank product/serviceFraud or scam-08/06/2014Closed with explanationYes-
Bank account or serviceChecking accountFraud or scam-05/07/2014ClosedYesYes
Credit card-Incorrect information on credit report-04/22/2014Closed with explanationYesNo
Bank account or service(CD) Certificate of depositFraud or scam-04/03/2014ClosedYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-04/01/2014ClosedYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-03/26/2014ClosedYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-03/17/2014Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-03/07/2014Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-01/10/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-11/25/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-10/24/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-07/29/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-07/15/2013Closed with monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-07/10/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-05/13/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-05/07/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-04/26/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-04/01/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/25/2013ClosedYesNo
Bank account or serviceChecking accountFraud or scam-03/11/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/08/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-02/01/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-01/26/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-12/27/2012Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-11/13/2012Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-10/30/2012Closed with explanationYesNo
Bank account or serviceCashing a check without an accountFraud or scam-10/03/2012Closed with explanationNoNo
Bank account or serviceChecking accountFraud or scam-08/24/2012Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-08/21/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-08/13/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-06/14/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-05/22/2012Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-05/21/2012Closed with explanationYesNo
Student loanNon-federal student loanCan't repay my loan-05/18/2012ClosedYesNo
Bank account or serviceChecking accountFraud or scam-05/08/2012Closed with reliefYesNo
Bank account or service(CD) Certificate of depositFraud or scam-04/18/2012Closed with reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-04/04/2012Closed with reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-02/07/2012Closed with reliefYesNo
Credit card-Incorrect information on credit report-01/09/2012Closed with reliefYesNo

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