First Citizens Consumer Complaints


Products

Products

Sub Products

Issues

Issues

Sub Issues

Responses

Responses

Consumer Disputed Response?

Submitted complaints

ProductSub ProductIssueSub IssueDateResponseTimely ResponseConsumer Disputed
Bank account or serviceChecking accountFraud or scam-09/06/2014ClosedYes-
Bank account or serviceChecking accountFraud or scam-09/05/2014ClosedYes-
Bank account or serviceOther bank product/serviceFraud or scam-09/02/2014Closed with explanationYesYes
Bank account or serviceOther bank product/serviceFraud or scam-09/02/2014ClosedYes-
Bank account or serviceOther bank product/serviceFraud or scam-08/30/2014ClosedYes-
MortgageOther mortgageImproper contact or sharing of info-07/15/2014Closed with explanationYes-
MortgageOther mortgageImproper contact or sharing of info-07/14/2014ClosedYes-
Credit card-Incorrect information on credit report-06/28/2014Closed with explanationYesYes
Bank account or service(CD) Certificate of depositFraud or scam-05/29/2014Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-05/02/2014Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-04/22/2014Closed with explanationYesYes
Bank account or serviceOther bank product/serviceFraud or scam-04/09/2014Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/26/2014Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-03/25/2014Closed with monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-03/19/2014Closed with non-monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-01/23/2014Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-01/21/2014Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-01/13/2014Closed with explanationYesYes
Bank account or serviceOther bank product/serviceFraud or scam-01/09/2014Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-12/10/2013Closed with explanationYesNo
Debt collectionAutoCont'd attempts collect debt not owedDebt is not mine12/06/2013Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-11/23/2013Closed with explanationYesNo
Debt collectionAutoCont'd attempts collect debt not owedSeized/Attempted to seize property10/07/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-10/01/2013Closed with non-monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-09/19/2013Closed with explanationYesNo
Debt collection-Cont'd attempts collect debt not owedTalked to a third party about my debt09/09/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-09/03/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-08/28/2013Closed with explanationYesYes
Bank account or serviceSavings accountFraud or scam-08/16/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-08/16/2013Closed with explanationYesYes
Bank account or service(CD) Certificate of depositFraud or scam-08/14/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-08/02/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-07/29/2013Closed with explanationYesNo
Credit card-Incorrect information on credit report-07/18/2013Closed with explanationYesYes
Credit card-Incorrect information on credit report-07/15/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-07/10/2013Closed with monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-07/02/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-07/02/2013Closed with explanationYesYes
MortgageConventional fixed mortgageImproper contact or sharing of info-06/19/2013Closed with monetary reliefYesNo
Bank account or serviceSavings accountFraud or scam-06/10/2013Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-05/22/2013Closed with explanationYesNo
Consumer loanInstallment loanIdentity theft / Fraud / Embezzlement-05/20/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-05/20/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-05/17/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-05/02/2013Closed with monetary reliefYesNo
Credit card-Incorrect information on credit report-04/18/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-04/11/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-04/03/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-03/29/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-03/29/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-03/21/2013Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/15/2013Closed with non-monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-03/15/2013Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-03/04/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-02/22/2013Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-01/31/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-01/29/2013Closed with monetary reliefYesNo
Bank account or service(CD) Certificate of depositFraud or scam-01/14/2013Closed with explanationYesNo
Credit card-Incorrect information on credit report-12/31/2012Closed with explanationYesYes
Bank account or service(CD) Certificate of depositFraud or scam-11/06/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-10/29/2012Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-10/11/2012Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-09/19/2012Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-08/22/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-08/17/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-08/16/2012Closed with monetary reliefYesNo
Bank account or service(CD) Certificate of depositFraud or scam-08/10/2012Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-08/07/2012Closed with explanationYesYes
MortgageHome equity loan or line of creditImproper contact or sharing of info-08/01/2012ClosedYesNo
Bank account or serviceChecking accountFraud or scam-07/01/2012Closed with non-monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-06/08/2012Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-06/07/2012Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-04/11/2012Closed without reliefYesYes
MortgageOther mortgageImproper contact or sharing of info-02/29/2012Closed without reliefYesYes
Credit card-Incorrect information on credit report-02/09/2012Closed without reliefYesNo
Credit card-Incorrect information on credit report-01/31/2012Closed without reliefYesYes
MortgageOther mortgageImproper contact or sharing of info-12/06/2011Closed without reliefYesNo

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