First Citizens Consumer Complaints

Submitted complaints

Product	Sub Product	Issue	Sub Issue	Date	Response	Timely Response	Consumer Disputed
Bank account or service	Checking account	Fraud or scam	-	09/06/2014	Closed	Yes	-
Bank account or service	Checking account	Fraud or scam	-	09/05/2014	Closed	Yes	-
Bank account or service	Other bank product/service	Fraud or scam	-	09/02/2014	Closed with explanation	Yes	Yes
Bank account or service	Other bank product/service	Fraud or scam	-	09/02/2014	Closed	Yes	-
Bank account or service	Other bank product/service	Fraud or scam	-	08/30/2014	Closed	Yes	-
Mortgage	Other mortgage	Improper contact or sharing of info	-	07/15/2014	Closed with explanation	Yes	-
Mortgage	Other mortgage	Improper contact or sharing of info	-	07/14/2014	Closed	Yes	-
Credit card	-	Incorrect information on credit report	-	06/28/2014	Closed with explanation	Yes	Yes
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	05/29/2014	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	05/02/2014	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	04/22/2014	Closed with explanation	Yes	Yes
Bank account or service	Other bank product/service	Fraud or scam	-	04/09/2014	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	03/26/2014	Closed with explanation	Yes	No
Mortgage	Home equity loan or line of credit	Improper contact or sharing of info	-	03/25/2014	Closed with monetary relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	03/19/2014	Closed with non-monetary relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	01/23/2014	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	01/21/2014	Closed with explanation	Yes	No
Mortgage	Conventional adjustable mortgage (ARM)	Improper contact or sharing of info	-	01/13/2014	Closed with explanation	Yes	Yes
Bank account or service	Other bank product/service	Fraud or scam	-	01/09/2014	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	12/10/2013	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Debt is not mine	12/06/2013	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	11/23/2013	Closed with explanation	Yes	No
Debt collection	Auto	Cont'd attempts collect debt not owed	Seized/Attempted to seize property	10/07/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	10/01/2013	Closed with non-monetary relief	Yes	No
Bank account or service	Savings account	Fraud or scam	-	09/19/2013	Closed with explanation	Yes	No
Debt collection	-	Cont'd attempts collect debt not owed	Talked to a third party about my debt	09/09/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	09/03/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	08/28/2013	Closed with explanation	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	08/16/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	08/16/2013	Closed with explanation	Yes	Yes
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	08/14/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	08/02/2013	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	07/29/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	07/18/2013	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	07/15/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	07/10/2013	Closed with monetary relief	Yes	No
Bank account or service	Savings account	Fraud or scam	-	07/02/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	07/02/2013	Closed with explanation	Yes	Yes
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	06/19/2013	Closed with monetary relief	Yes	No
Bank account or service	Savings account	Fraud or scam	-	06/10/2013	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	05/22/2013	Closed with explanation	Yes	No
Consumer loan	Installment loan	Identity theft / Fraud / Embezzlement	-	05/20/2013	Closed with explanation	Yes	No
Mortgage	Conventional adjustable mortgage (ARM)	Improper contact or sharing of info	-	05/20/2013	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	05/17/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	05/02/2013	Closed with monetary relief	Yes	No
Credit card	-	Incorrect information on credit report	-	04/18/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	04/11/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	04/03/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	03/29/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	03/29/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	03/21/2013	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	03/15/2013	Closed with non-monetary relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	03/15/2013	Closed with explanation	Yes	No
Mortgage	Home equity loan or line of credit	Improper contact or sharing of info	-	03/04/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	02/22/2013	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	01/31/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	01/29/2013	Closed with monetary relief	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	01/14/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	12/31/2012	Closed with explanation	Yes	Yes
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	11/06/2012	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	10/29/2012	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	10/11/2012	Closed with explanation	Yes	No
Mortgage	Home equity loan or line of credit	Improper contact or sharing of info	-	09/19/2012	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	08/22/2012	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	08/17/2012	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	08/16/2012	Closed with monetary relief	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	08/10/2012	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	08/07/2012	Closed with explanation	Yes	Yes
Mortgage	Home equity loan or line of credit	Improper contact or sharing of info	-	08/01/2012	Closed	Yes	No
Bank account or service	Checking account	Fraud or scam	-	07/01/2012	Closed with non-monetary relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	06/08/2012	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	06/07/2012	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	04/11/2012	Closed without relief	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	02/29/2012	Closed without relief	Yes	Yes
Credit card	-	Incorrect information on credit report	-	02/09/2012	Closed without relief	Yes	No
Credit card	-	Incorrect information on credit report	-	01/31/2012	Closed without relief	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	12/06/2011	Closed without relief	Yes	No

First Citizens Consumer Complaints

Products

Issues

Responses

Submitted complaints

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