FirstBank Consumer Complaints


Products

Products

Sub Products

Issues

Issues

Responses

Responses

Was Response Timely?

Consumer Disputed Response?

Submitted complaints

ProductSub ProductIssueSub IssueDateResponseTimely ResponseConsumer Disputed
Credit card-Incorrect information on credit report-08/21/2014Closed with explanationYes-
Bank account or serviceSavings accountFraud or scam-07/18/2014Closed with monetary reliefYes-
MortgageOther mortgageImproper contact or sharing of info-03/17/2014Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-01/08/2014Closed with monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-12/26/2013Closed with monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-12/10/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-12/05/2013Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-10/23/2013Closed with explanationYesYes
Credit card-Incorrect information on credit report-09/27/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-09/11/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-07/16/2013Closed with monetary reliefNoNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-04/29/2013Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-02/11/2013Closed with monetary reliefYesYes
Bank account or serviceChecking accountFraud or scam-11/02/2012Closed with explanationYesYes
Bank account or serviceSavings accountFraud or scam-09/08/2012ClosedYesYes
Bank account or serviceChecking accountFraud or scam-08/10/2012Closed with monetary reliefYesNo
Credit card-Incorrect information on credit report-07/26/2012Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-05/17/2012Closed without reliefYesNo
Credit card-Incorrect information on credit report-05/14/2012Closed without reliefYesNo
Bank account or serviceChecking accountFraud or scam-04/25/2012Closed with reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-04/09/2012Closed without reliefYesNo
Bank account or serviceChecking accountFraud or scam-04/05/2012Closed without reliefYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-03/22/2012Closed without reliefYesNo

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