FirstBank Consumer Complaints

Submitted complaints

Product	Sub Product	Issue	Sub Issue	Date	Response	Timely Response	Consumer Disputed
Credit card	-	Incorrect information on credit report	-	08/21/2014	Closed with explanation	Yes	-
Bank account or service	Savings account	Fraud or scam	-	07/18/2014	Closed with monetary relief	Yes	-
Mortgage	Other mortgage	Improper contact or sharing of info	-	03/17/2014	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	01/08/2014	Closed with monetary relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	12/26/2013	Closed with monetary relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	12/10/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	12/05/2013	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	10/23/2013	Closed with explanation	Yes	Yes
Credit card	-	Incorrect information on credit report	-	09/27/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	09/11/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	07/16/2013	Closed with monetary relief	No	No
Mortgage	Home equity loan or line of credit	Improper contact or sharing of info	-	04/29/2013	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	02/11/2013	Closed with monetary relief	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	11/02/2012	Closed with explanation	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	09/08/2012	Closed	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	08/10/2012	Closed with monetary relief	Yes	No
Credit card	-	Incorrect information on credit report	-	07/26/2012	Closed with explanation	Yes	No
Mortgage	Conventional adjustable mortgage (ARM)	Improper contact or sharing of info	-	05/17/2012	Closed without relief	Yes	No
Credit card	-	Incorrect information on credit report	-	05/14/2012	Closed without relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	04/25/2012	Closed with relief	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	04/09/2012	Closed without relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	04/05/2012	Closed without relief	Yes	No
Mortgage	Home equity loan or line of credit	Improper contact or sharing of info	-	03/22/2012	Closed without relief	Yes	No

FirstBank Consumer Complaints

Products

Issues

Responses

Submitted complaints

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