Morgan Stanley Consumer Complaints


Products

Products

Sub Products

Issues

Issues

Sub Issues

Responses

Responses

Was Response Timely?

Consumer Disputed Response?

Submitted complaints

ProductSub ProductIssueSub IssueDateResponseTimely ResponseConsumer Disputed
MortgageConventional fixed mortgageImproper contact or sharing of info-09/03/2014In progressYes-
MortgageConventional fixed mortgageImproper contact or sharing of info-09/02/2014In progressYes-
MortgageOther mortgageImproper contact or sharing of info-09/02/2014In progressYes-
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-09/01/2014In progressYes-
Bank account or serviceOther bank product/serviceFraud or scam-08/25/2014Closed with explanationYes-
Bank account or serviceOther bank product/serviceFraud or scam-08/21/2014Closed with explanationYes-
Debt collectionMortgageCont'd attempts collect debt not owedNot given enough info to verify debt08/12/2014Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-08/08/2014In progressYes-
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-07/30/2014In progressYes-
MortgageConventional fixed mortgageImproper contact or sharing of info-07/25/2014Closed with explanationYes-
MortgageOther mortgageImproper contact or sharing of info-07/08/2014Closed with monetary reliefYes-
MortgageConventional fixed mortgageImproper contact or sharing of info-07/08/2014Closed with explanationYes-
MortgageOther mortgageImproper contact or sharing of info-06/23/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-06/13/2014Closed with explanationYes-
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-06/11/2014Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-06/10/2014Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-05/27/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-05/21/2014Closed with monetary reliefYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-05/19/2014Closed with non-monetary reliefYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-05/14/2014Closed with explanationYesYes
Credit card-Incorrect information on credit report-05/09/2014Closed with explanationYesYes
Bank account or serviceSavings accountFraud or scam-05/02/2014Closed with explanationYesNo
Credit card-Incorrect information on credit report-05/01/2014Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-04/23/2014Closed with explanationYesYes
MortgageConventional fixed mortgageImproper contact or sharing of info-04/20/2014Closed with explanationYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-04/16/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-04/14/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-04/10/2014Closed with explanationYesNo
Bank account or serviceOther bank product/serviceFraud or scam-04/07/2014ClosedYesNo
MortgageOther mortgageImproper contact or sharing of info-04/05/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-04/04/2014Closed with explanationYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-03/27/2014Closed with explanationYesYes
Bank account or serviceOther bank product/serviceFraud or scam-03/26/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-03/24/2014Closed with explanationYesNo
MortgageFHA mortgageImproper contact or sharing of info-03/23/2014Closed with explanationYesYes
Debt collectionCredit cardCont'd attempts collect debt not owedIndicated shouldn't respond to lawsuit03/23/2014Closed with explanationYesYes
Debt collectionCredit cardCont'd attempts collect debt not owedIndicated shouldn't respond to lawsuit03/18/2014Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-03/18/2014Closed with non-monetary reliefYesNo
Bank account or serviceOther bank product/serviceFraud or scam-03/17/2014Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-03/14/2014Closed with explanationYesNo
Bank account or service(CD) Certificate of depositFraud or scam-03/05/2014Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-03/03/2014Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-03/01/2014Closed with explanationYesNo
MortgageFHA mortgageImproper contact or sharing of info-02/26/2014Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-02/25/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-02/24/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-02/20/2014Closed with explanationYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-02/17/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-02/13/2014Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-02/10/2014Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-01/27/2014Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-01/23/2014Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-01/19/2014Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-01/12/2014Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-12/24/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-12/20/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-12/19/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-12/19/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-12/17/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-12/11/2013Closed with explanationYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-12/04/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-11/26/2013Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-11/18/2013Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-11/18/2013Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-11/15/2013Closed with explanationYesYes
MortgageFHA mortgageImproper contact or sharing of info-11/07/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-11/01/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-10/17/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-09/25/2013Closed with non-monetary reliefYesNo
MortgageFHA mortgageImproper contact or sharing of info-09/20/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-09/16/2013Closed with monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-09/16/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-09/16/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-09/14/2013Closed with explanationYesYes
Bank account or serviceOther bank product/serviceFraud or scam-09/11/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-09/06/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-09/02/2013Closed with monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-08/27/2013Closed with explanationYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-08/26/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-08/21/2013Closed with non-monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-08/13/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-08/09/2013Closed with explanationYesNo
Debt collectionMortgageCont'd attempts collect debt not owedDebt was discharged in bankruptcy08/07/2013Closed with non-monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-08/05/2013Closed with non-monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-08/01/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-07/26/2013Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-07/22/2013Closed with monetary reliefYesYes
Bank account or serviceOther bank product/serviceFraud or scam-07/17/2013Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-07/17/2013Closed with non-monetary reliefYesNo
Debt collectionMortgageCont'd attempts collect debt not owedNot given enough info to verify debt07/15/2013Closed with non-monetary reliefYesYes
MortgageConventional fixed mortgageImproper contact or sharing of info-07/15/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-07/02/2013Closed with non-monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-06/28/2013Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-06/26/2013Closed with non-monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-06/25/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-06/21/2013Closed with explanationYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-06/21/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-06/17/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-06/13/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-06/12/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-06/11/2013Closed with explanationYesYes
Bank account or serviceChecking accountFraud or scam-06/01/2013ClosedYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-05/20/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-05/15/2013Closed with monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-05/15/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-05/15/2013Closed with explanationYesNo
Consumer loanVehicle loanIdentity theft / Fraud / Embezzlement-05/10/2013Closed with non-monetary reliefYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-05/08/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-05/08/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-05/01/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-04/30/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-04/26/2013Closed with explanationYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-04/25/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-04/25/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-04/24/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-04/24/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-04/24/2013Closed with explanationYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-04/23/2013Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-04/23/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-04/19/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-04/09/2013Closed with explanationYesYes
MortgageConventional fixed mortgageImproper contact or sharing of info-04/02/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-03/26/2013Closed with explanationYesNo
Bank account or serviceSavings accountFraud or scam-03/25/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-03/18/2013Closed with explanationYesNo
Bank account or serviceChecking accountFraud or scam-03/13/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-02/13/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-02/05/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-02/05/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-01/15/2013Closed with explanationNoNo
MortgageConventional fixed mortgageImproper contact or sharing of info-01/14/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-01/14/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-01/14/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-01/14/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-01/14/2013Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-01/14/2013Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-01/14/2013Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-01/11/2013Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-01/09/2013Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-01/04/2013Closed with monetary reliefYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-12/25/2012Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-12/20/2012Closed with non-monetary reliefYesNo
Bank account or serviceChecking accountFraud or scam-12/13/2012ClosedYesYes
MortgageOther mortgageImproper contact or sharing of info-12/06/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-12/06/2012Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-12/04/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-11/20/2012Closed with explanationNo-
MortgageOther mortgageImproper contact or sharing of info-11/20/2012Closed with explanationNo-
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-11/15/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-11/01/2012Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-10/31/2012Closed with non-monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-10/19/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-10/17/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-10/11/2012Closed with explanationNo-
MortgageOther mortgageImproper contact or sharing of info-10/09/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-10/02/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-09/24/2012Closed with explanationYesYes
MortgageFHA mortgageImproper contact or sharing of info-09/18/2012Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-09/04/2012Closed with explanationNo-
MortgageConventional fixed mortgageImproper contact or sharing of info-08/31/2012Closed with monetary reliefNo-
MortgageConventional fixed mortgageImproper contact or sharing of info-08/30/2012Closed with explanationNo-
MortgageOther mortgageImproper contact or sharing of info-08/30/2012Closed with explanationNo-
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-08/29/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-08/23/2012Closed with explanationYesNo
MortgageFHA mortgageImproper contact or sharing of info-08/23/2012Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-08/13/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-08/02/2012Closed with explanationYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-07/27/2012Closed with non-monetary reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-07/26/2012Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-07/25/2012Closed with explanationYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-07/13/2012Closed with explanationYesYes
MortgageOther mortgageImproper contact or sharing of info-07/09/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-07/05/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-06/02/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-05/17/2012Closed with explanationYesYes
MortgageHome equity loan or line of creditImproper contact or sharing of info-05/15/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-05/04/2012Closed without reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-04/25/2012Closed without reliefYesYes
Bank account or serviceChecking accountFraud or scam-04/18/2012Closed with explanationYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-04/12/2012Closed without reliefNoNo
MortgageOther mortgageImproper contact or sharing of info-04/03/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-03/22/2012Closed with explanationYesNo
MortgageOther mortgageImproper contact or sharing of info-03/11/2012Closed without reliefYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-03/11/2012Closed without reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-03/10/2012Closed without reliefYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-03/09/2012Closed without reliefYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-03/05/2012Closed without reliefYesYes
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-03/05/2012Closed without reliefYesYes
MortgageConventional fixed mortgageImproper contact or sharing of info-02/21/2012Closed without reliefYesNo
MortgageHome equity loan or line of creditImproper contact or sharing of info-01/26/2012Closed without reliefYesNo
MortgageConventional fixed mortgageImproper contact or sharing of info-01/06/2012Closed without reliefYesNo
MortgageOther mortgageImproper contact or sharing of info-01/06/2012Closed without reliefYesNo
MortgageConventional adjustable mortgage (ARM)Improper contact or sharing of info-01/03/2012Closed with explanationYesYes

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