Susquehanna Bank Consumer Complaints

Submitted complaints

Product	Sub Product	Issue	Sub Issue	Date	Response	Timely Response	Consumer Disputed
Credit card	-	Incorrect information on credit report	-	09/15/2014	Closed with explanation	Yes	-
Bank account or service	Checking account	Fraud or scam	-	08/10/2014	Closed with explanation	Yes	Yes
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	07/28/2014	Closed with explanation	Yes	-
Bank account or service	Checking account	Fraud or scam	-	07/21/2014	Closed with monetary relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	07/17/2014	Closed with explanation	Yes	Yes
Mortgage	Conventional adjustable mortgage (ARM)	Improper contact or sharing of info	-	06/30/2014	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	06/27/2014	Closed with explanation	Yes	No
Debt collection	Credit card	Cont'd attempts collect debt not owed	Threatened to take legal action	06/26/2014	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	06/18/2014	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	05/20/2014	Closed with monetary relief	No	-
Debt collection	Other (phone, health club, etc.)	Cont'd attempts collect debt not owed	Threatened to sue on too old debt	04/29/2014	Closed with explanation	No	Yes
Bank account or service	Checking account	Fraud or scam	-	04/04/2014	Closed with monetary relief	No	-
Mortgage	Home equity loan or line of credit	Improper contact or sharing of info	-	04/01/2014	Closed with explanation	No	-
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	03/27/2014	Closed with explanation	No	-
Debt collection	-	Cont'd attempts collect debt not owed	Debt is not mine	03/04/2014	Closed with explanation	No	Yes
Bank account or service	Other bank product/service	Fraud or scam	-	02/06/2014	Untimely response	No	-
Bank account or service	Checking account	Fraud or scam	-	02/05/2014	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	01/30/2014	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	01/29/2014	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	01/29/2014	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	01/22/2014	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	12/04/2013	Closed with monetary relief	Yes	Yes
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	11/25/2013	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	11/25/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	10/22/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	10/10/2013	Closed with explanation	No	Yes
Bank account or service	Checking account	Fraud or scam	-	09/26/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	09/18/2013	Closed with explanation	Yes	No
Bank account or service	Savings account	Fraud or scam	-	08/20/2013	Closed with explanation	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	07/17/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	07/16/2013	Closed with explanation	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	06/26/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	06/18/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	06/05/2013	Closed with monetary relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	05/22/2013	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	05/16/2013	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	05/09/2013	Closed with monetary relief	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	04/16/2013	Closed with explanation	Yes	No
Credit card	-	Incorrect information on credit report	-	04/11/2013	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	03/02/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	02/07/2013	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	02/07/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	02/07/2013	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	02/04/2013	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	02/04/2013	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	01/09/2013	Closed with non-monetary relief	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	12/18/2012	Closed with explanation	Yes	Yes
Bank account or service	Other bank product/service	Fraud or scam	-	10/29/2012	Closed with explanation	No	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	10/22/2012	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	10/22/2012	Closed with explanation	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	10/07/2012	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	09/25/2012	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	09/05/2012	Closed with explanation	Yes	Yes
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	09/03/2012	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	08/27/2012	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	08/24/2012	Closed with explanation	Yes	Yes
Bank account or service	Checking account	Fraud or scam	-	08/23/2012	Closed with explanation	Yes	No
Mortgage	FHA mortgage	Improper contact or sharing of info	-	08/14/2012	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	08/06/2012	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	08/06/2012	Closed with explanation	Yes	Yes
Bank account or service	Savings account	Fraud or scam	-	07/20/2012	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	06/12/2012	Closed with explanation	Yes	No
Bank account or service	Other bank product/service	Fraud or scam	-	06/08/2012	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	06/01/2012	Closed with explanation	Yes	No
Bank account or service	Checking account	Fraud or scam	-	05/22/2012	Closed with explanation	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	05/21/2012	Closed with explanation	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	05/21/2012	Closed with explanation	Yes	No
Mortgage	Home equity loan or line of credit	Improper contact or sharing of info	-	05/07/2012	Closed without relief	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	05/03/2012	Closed without relief	Yes	No
Bank account or service	Savings account	Fraud or scam	-	05/01/2012	Closed without relief	Yes	Yes
Credit card	-	Incorrect information on credit report	-	04/19/2012	Closed without relief	Yes	No
Consumer loan	Vehicle loan	Identity theft / Fraud / Embezzlement	-	04/16/2012	Closed without relief	Yes	No
Mortgage	Home equity loan or line of credit	Improper contact or sharing of info	-	04/11/2012	Untimely response	No	-
Bank account or service	Other bank product/service	Fraud or scam	-	04/11/2012	Closed without relief	Yes	No
Bank account or service	Checking account	Fraud or scam	-	03/22/2012	Closed without relief	Yes	No
Mortgage	Conventional fixed mortgage	Improper contact or sharing of info	-	03/19/2012	Closed without relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	03/14/2012	Closed with explanation	Yes	No
Bank account or service	(CD) Certificate of deposit	Fraud or scam	-	03/12/2012	Closed without relief	No	Yes
Bank account or service	Checking account	Fraud or scam	-	03/01/2012	Closed without relief	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	02/16/2012	Closed without relief	Yes	No
Mortgage	Other mortgage	Improper contact or sharing of info	-	01/18/2012	Closed without relief	Yes	Yes
Mortgage	Other mortgage	Improper contact or sharing of info	-	12/09/2011	Closed without relief	Yes	No

Susquehanna Bank Consumer Complaints

Products

Issues

Responses

Submitted complaints

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