Products
Sub Products
Issues
Responses
Was Response Timely?
Consumer Disputed Response?
| Product | Sub Product | Issue | Sub Issue | Date | Response | Timely Response | Consumer Disputed |
|---|---|---|---|---|---|---|---|
| Bank account or service | Checking account | Fraud or scam | - | 06/05/2013 | Closed with monetary relief | Yes | Yes |
| Bank account or service | Checking account | Fraud or scam | - | 04/22/2013 | Closed with explanation | Yes | No |
| Bank account or service | Checking account | Fraud or scam | - | 04/10/2013 | Closed with explanation | No | Yes |
| Mortgage | Other mortgage | Improper contact or sharing of info | - | 12/19/2012 | Closed with explanation | Yes | Yes |
| Mortgage | Conventional fixed mortgage | Improper contact or sharing of info | - | 11/02/2012 | Closed with non-monetary relief | Yes | No |
| Mortgage | Home equity loan or line of credit | Improper contact or sharing of info | - | 10/09/2012 | Closed with explanation | Yes | No |
| Mortgage | Other mortgage | Improper contact or sharing of info | - | 10/01/2012 | Closed with monetary relief | Yes | No |
| Bank account or service | Checking account | Fraud or scam | - | 10/01/2012 | Closed with explanation | Yes | No |
My debit card was compromised two weeks ago. As the protocol required, we reported the compromised card and requested a replacement card. On March 21, 2021, we spoke to a gentleman who took our compromised debit card claim. He then told us we could expect the replacement card sometime at the beginning of March 29th.
That seemed a reasonable amount of time as that's five or six business days. Remember most people's debit card is pre-set for various automatic monthly deductions for bills, payments, etc. My card is no exception.
Monday the 29th came and went, and no card. Tuesday the 30th came and went, and no card. So my husband and I called, and this time we got a lady. She told us it wouldn't take more than a day or two as it had already been 7-8 business days. Wednesday came and went, and no card. Thursday came and went, and since the mail already came, I found out there was still no card.
I called customer service for the third time and spoke to two different customer service reps. One stated she was a manager and her name was Taylor. After she read my file, she told me it would be MY fault as I told the customer service rep I spoke to before your 'manager' Taylor just to cancel the card and overnight and send another one to me.
Your manager, 'Taylor' implied if I hadn't done that, I could be looking at my replacement card today. Alas, since I canceled, it would be another week (or more) as the 'printing' of the card takes 2-5 days. Then the Fed Ex would be 2-4 days.
So this is what I found out about Amegy Bank's treatment of twenty-year customers:
1) EVERY OTHER BANK IN THE UNITED STATES HAS A SHORTER TIME FRAME THEN AMEGY BANK FOR COMPROMISED OR LOST DEBIT CARDS.
2) AMEGY BANK DOES NOT CARE ABOUT THEIR 20-YEAR FAITHFUL CUSTOMERS
3) YOUR CUSTOMER SERVICE REPS LIE.
4) YOUR MANAGER, 'TAYLOR' IS INEPT AT BEST.
5) NO RESOLUTION, APOLOGY, OR REPLACEMENT CARD IS BEING ISSUED IN AN ACCEPTABLE TIME FRAME.
6) MY HUSBAND AND I WILL BE IN ON MONDAY TO WITHDRAW ALL OF OUR MONEY TO GO TO WELLS FARGO.
7) YOUR BANK IS A PITIFUL EXCUSE FOR A CUSTOMER SERVICE DRIVEN BANK AND I WILL ENSURE THAT EVERYONE ON SOCIAL MEDIA AND ANY OTHER WEBSITE I CAN FIND IS AWARE OF HOW YOU TREATED A CUSTOMER OF TWENTY-PLUS YEARS.